FQA
Frequently Asked Questions (FAQ)
This section addresses the most common questions from our customers. If your inquiry is not covered here, please contact our support team at support@fablepety.com. When submitting a query about a specific order, kindly include your Order Number (e.g., 266SHOP-1218) and the email address associated with the order.
Ordering & Payments
Q: How can I redeem a discount code? A: To apply a promotional code at checkout (whether paying via PayPal or credit/debit card), please follow these steps:
- Choose the desired product and add it to your cart.
- Proceed to checkout by selecting "PAY WITH DEBIT/CREDIT CARD."
- On mobile devices: Tap "Show order summary" and enter the discount code in the designated field.
- On desktop: Locate and enter the code in the field on the right side of the checkout page.
- Once the code is successfully applied, complete your payment using PayPal or your credit card information.
Q: Which payment methods are accepted? A: We offer several secure payment options, including:
- PayPal
- Visa, MasterCard, American Express (AE), and Diner’s Club
- Most major debit and credit cards
- Apple Pay and Google Pay
Q: What is the shipping fee? A: The standard worldwide shipping rate is $5.99 USD. Actual charges may vary depending on your location and any ongoing promotions. The precise shipping cost will be calculated and clearly displayed before you finalize your payment.
Shipping & Delivery
Q: Do you provide international shipping? A: Yes, we deliver to customers worldwide. As a global company, we maintain multiple fulfillment centers and dispatch orders from the location that ensures the most efficient delivery to your address.
Q: How long will delivery take? A: Once your order is processed and shipped, the estimated delivery time is 10–20 business days.
Q: How do I track my order? A: A shipment confirmation email with a tracking number will be sent upon dispatch. You may use this number to monitor the status of your package on universal tracking websites such as 17track.net.
Q: Why has my tracking information not been updated? A: Please allow 24–48 hours after shipment for tracking details to appear in the system. Temporary pauses in updates are common while packages move between carrier facilities.
Q: Why did I receive my order in multiple packages? A: For faster delivery, orders with several items may be sent from different fulfillment centers. Each shipment will have its own tracking number and will be notified via separate emails.
Order Modifications & Cancellations
Q: Can I modify my shipping address, name, or phone number? A: Changes to order details must be requested promptly. Please email support@fablepety.com immediately with the following:
- Your Order Number (e.g., 266SHOP-112938)
- Your Order Email
- The updated shipping information
We will do our best to accommodate the request if the order has not yet entered the shipping process. Once shipped, modifications are no longer possible.
Q: Can I change the items (size, color, or quantity) in my order? A: Such adjustments are time-sensitive. Contact support@fablepety.com right away, providing:
- Your Order Number
- Your Order Email
- Details of the requested changes
We can only implement changes before the order reaches the fulfillment stage.
Q: Can I cancel my order? A: Cancellation is possible only if the order has not yet been dispatched. A handling fee may apply. Once shipped, orders cannot be canceled.
Post-Delivery Issues
Q: What should I do if my order arrives damaged? A: Please notify us by emailing support@fablepety.com with:
- Your Order Number
- Photographs or a video clearly showing the damage
- A photo of the shipping label on the package
Our team will assist you promptly.
Q: How do I report a quality issue or manufacturing defect? A: Contact support@fablepety.com and include:
- Your Order Number and Order Email
- A detailed description of the issue
- Clear photos or video evidence of the defect
Q: What should I do if I received the wrong item or an incomplete order? A: To resolve this, please email support@fablepety.com with:
- Your Order Number and Order Email
- A photo of the incorrect item (or a list of missing items)
Account & Communication
Q: I did not receive an order confirmation email. What should I do? A: First, check your spam or junk mail folder. If the email is still missing, please contact support@fablepety.com with the name and email address used during checkout. We will locate your order and resend the confirmation.
Q: I have not received my tracking number. What should I do? A: Tracking numbers are typically issued within 1–2 business days after order processing. If this period has passed, check your spam folder first, then reach out to our support team for assistance.