Shipping Policy

Shipping Information Last Updated: July 25, 2025

This guide provides essential details regarding our shipping procedures and policies.

Order Processing: We prepare and dispatch orders within 3 business days of receipt.
Shipping Duration: After dispatch, delivery typically takes 10–20 business days. Note: Orders placed on weekends are processed on the following Monday.

Shipping Fee: We charge a flat rate of $5.99 USD for all shipments.
Shipping Coverage: We deliver worldwide.
Fulfillment Locations: Orders are dispatched from our fulfillment centers in the United States, Canada, Australia, and the European Union, or directly from our manufacturing partners to ensure optimal efficiency.

Tracking Notification: Upon dispatch, you will receive a shipping confirmation email containing a tracking number.
Tracking Method: You may monitor your shipment status using the provided tracking number on universal platforms such as www.17track.net.
Important Note: It may take a few business days for tracking information to become active after shipment.

Tracking Updates: Temporary pauses in tracking are normal. If an update has occurred within the past 7 days, your package remains in transit.
Contacting Support: If no tracking updates appear for more than 7 days, please contact our support team for assistance.
External Factors: Delays caused by customs inspections, carrier issues, or other circumstances beyond our control may occur.

Split Shipments: To expedite delivery, orders containing multiple items may be sent in separate packages from different fulfillment centers. Each shipment will include its own unique tracking number.
Order Modifications: Requests to change shipping details (such as address, items, or quantity) are highly time-sensitive. Please submit such requests via email within 12 hours of placing your order.

Required Information:
- Order Number
- Order Email
- Details of the requested changes
Please note that modifications cannot be guaranteed once the order has entered the fulfillment process.

Missed Delivery: If a delivery attempt is unsuccessful, the carrier will typically leave a notification. We recommend contacting your local post office using your tracking number.
Lost in Transit: If an official investigation confirms that a package was lost by the carrier, we will arrange a replacement at no additional cost.
Delivered but Not Received: We are not responsible for packages that are reported as delivered according to tracking records but are subsequently lost or stolen.

By completing an order with us, you acknowledge and agree to the following terms:

Estimated Shipping Times: All delivery timeframes are approximate and not guaranteed. We are not liable for delays resulting from customs procedures, carrier performance, or other external factors.
Customs, Duties, and Taxes: Customers are responsible for any applicable customs fees, import duties, taxes, or additional charges imposed by their local authorities. These costs are not included in the product price or shipping fee.
Address Accuracy: It is the customer’s responsibility to provide a complete and accurate shipping address. We are not liable for any loss or return of packages due to incorrect address information.
Delivery Completion: Our responsibility ends once the tracking system records the package as successfully delivered. We are not liable for any subsequent loss or theft.

For any shipping-related inquiries, please contact our support team at support@fablepety.com.

To receive faster assistance, please include your Order Number (e.g., 266SHOP-1938) and Order Email in all communications.

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